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Voice AI
Voice AI agents that speak your customer’s language.
Our AI voice agent calls new leads in minutes, answers inbound calls 24×7 and hands hot buyers to your team mid-call, in Hindi, English and regional languages.
01The basics
What is a voice AI agent?
A voice AI agent is software that holds a real phone conversation. It listens to the caller, understands what they want, replies in a natural voice and then acts: it books a callback, sends a WhatsApp message or transfers the call to a person.
The caller never presses a key, and nothing is pre-recorded. Every reply depends on what the caller just said, within a script your team has approved line by line.
- 01
Listens
Speech recognition turns the caller’s words into text as they speak, including Hindi–English mixing.
- 02
Understands
A language model reads the intent (interested, busy, asking about price) against your approved flow.
- 03
Replies
A natural voice answers in the caller’s language, and stops the moment the caller cuts in.
- 04
Acts
The outcome is recorded, a follow-up is sent, or the call is handed to your team live.
02Anatomy of a call
Watch a call turn into a lead record.
Our AIHi, this is Swara from Powai Heights. Am I speaking with Rohan?
Connect
Dialled minutes after the enquiry arrives. Voicemail and no-answer are detected and retried on your rule.
Greet and ask
Introduces itself and your company, says why it is calling and asks for two minutes.
Discover
Open questions: what the customer needs, for whom, and where.
Qualify
Your criteria, such as budget, timeline and must-haves. Objections get the answers you approved.
Decide
Hot leads are transferred live to sales; warm ones get a WhatsApp follow-up and a callback date.
Lead recordDialling…
- Status
- —
- Duration
- 0:00 · 0 credits
- Language
- —
- Requirement
- —
- Location
- —
- Budget
- —
- Timeline
- —
- Must-have
- —
- Outcome
- —
- Follow-up
- —
Illustrative call, shown for how it works. Scroll to play it; scroll back to rewind.
03Real recordings
Our real voice AI agent call demos.
01 / 10
Lead qualification
Listen to unedited voice AI agent calls from live Troika campaigns in real estate, education, BFSI, healthcare and events, in Hindi and English. Hear how the AI qualifies leads, books site visits and transfers hot buyers to sales.
04Languages
Your customer picks the language. Our AI follows.
02 / 09HindiOpening line
नमस्ते, मैं स्वरा बोल रही हूँ। क्या अभी दो मिनट बात हो सकती है?
“Hello, this is Swara. Do you have two minutes to talk?”
Our AI“Good afternoon, am I speaking with Rohan?”
Customer“हां, हिंदी में बात करें?”
Our AI“बिल्कुल, मैं हिंदी में ही बताती हूँ।”
05Compare
Voice AI agent vs IVR vs a telecalling team.
They are not rivals for every call. A voice agent is built for high-volume first conversations and follow-ups; people stay best at the calls that need judgment. Here is how the three differ.
| Feature | Voice AI agent | IVR | Telecalling team |
|---|---|---|---|
| How the caller responds | Speaks naturally; two-way conversation | Presses keys from a menu | Speaks naturally |
| Availability | Inbound any hour; outbound inside your calling window | Any hour, menus only | Shift hours |
| Daily volume | Thousands of calls a day per campaign | Routes calls, cannot make them | Limited by headcount |
| Languages | 9+ Indian languages, switches mid-call | Pre-recorded menus per language | Whoever is on shift |
| Consistency | Same approved script on every call | Fixed | Varies by caller and day |
| What gets recorded | Answers, recording and transcript, every call | Key presses | Manual notes |
| Cost model | Per-second credits | Licence plus telephony | Salaries, training, attrition |
| Best at | First calls, qualification, follow-ups | Simple routing | Complex, high-judgment calls |
06Reach
Call across the whole country, all at once.
One voice AI agent calls Delhi, Kolkata, Chennai and Guwahati in the same hour, each in the customer’s own language, from a single campaign. Scroll through one calling day and watch India light up.
07:00ISTWindow opens 09:00
- Calls placed
- 0
- Answered
- 0
- Qualified
- 0
- Cities live
- 0
07Pricing
How voice AI agent pricing works.
You pay for talk time, by the second, through calling credits. Most calls end partway through a minute, so per-second billing changes what you actually pay for. Try it with your own numbers.
- 1 credit
One second of talk time
Never rounded up. A 47-second call uses 47 credits.
- ₹0
No language surcharge
Hindi, English and every supported regional language cost the same.
- Quoted
Setup, number, integrations
Itemised before launch. Current plans are on Troika’s pricing page.
08Getting started
What you bring, and what Troika does.
A managed service: you won’t build flows or tune prompts. You give us the knowledge only your business has; we turn it into a campaign and keep improving it once it is live.
| Stage | You bring | Troika does | You sign off |
|---|---|---|---|
| 01Brief | The goal of the call, your lead list, calling hours, FAQs and the objections you hear most | Maps the call flow and defines what a successful call looks like | Call objective |
| 02Conversation | A review of the script, in plain language | Writes the script and branches, chooses voice and languages, sets voicemail and no-answer rules | Script and voice |
| 03Test calls | A few colleagues to take test calls on their own phones | Checks live transfers, WhatsApp follow-ups and outcome tags end to end | Go-live |
| 04Live | Salespeople ready to take handovers | Reviews recordings, refines the script and supports your team | Ongoing |
09After every call
Every call leaves a record your team can act on.
The outcome, the answers that matter, the recording and the follow-up that went out, written to your dashboard as the call ends. No end-of-day report to wait for.
11FAQ
Voice AI agents: most asked questions.
Still unsure? Request a demo call and put your question to our AI directly.
The basics
What is a voice AI agent?
A voice AI agent is software that holds a real two-way phone conversation. It listens to the caller, understands what they want, replies in a natural voice and then acts, for example by booking a callback, sending a WhatsApp message or transferring the call to a person.
How is a voice AI agent different from an IVR?
An IVR plays a menu and waits for the caller to press keys. A voice AI agent understands spoken answers, so the caller simply talks, and each reply depends on what they just said.
Is a voice AI agent the same as an AI voice agent?
Yes. Voice AI agent, AI voice agent, AI calling agent and conversational voice AI all describe the same thing: software that holds a natural two-way phone conversation and acts on what the caller says. Troika builds and runs them for Indian businesses.
Will a voice AI agent replace my telecalling team?
It takes over repetitive, high-volume first calls and follow-ups so your team spends its time on the conversations that need judgment and a personal relationship.
Calls and languages
Can a voice AI agent speak Hindi and regional languages?
Yes. Troika’s voice agents work in Hindi, English and regional languages including Marathi, Gujarati, Tamil, Telugu, Kannada and Malayalam. A campaign runs a primary and a secondary language and switches when the caller does, with no extra language fee.
Can the voice agent transfer a hot lead to my sales team?
Yes. When a caller shows clear interest, the call can be transferred live to your representative, who joins with the caller’s answers already captured.
Can I hear the voice AI agent before signing up?
Yes. This page has ten recordings from live campaigns, and you can request a live demo call on your own phone.
Does the voice agent work with my CRM and WhatsApp?
Every plan includes the calling dashboard, recordings and reports. CRM, WhatsApp, SMS, Google Sheets and webhook integrations are scoped and quoted for your setup.
Pricing and compliance
How much does a voice AI agent cost in India?
Troika bills by the second through calling credits: one credit is one second of talk time, never rounded up to a minute. Setup, the virtual number, transfers and integrations are listed in the quotation before launch.
Can I use AI voice calling on DND numbers?
Outbound campaigns are run on eligible, non-DND data. Consent, data quality and any sector-specific requirements are confirmed with you before a campaign starts.
12Request a demo call
Get a call from our AI. Judge it yourself.
Tell us your industry, the calls you want automated, rough monthly volume and languages. A Troika specialist will set up a demo call built around your use case and ring your phone.
- Call+91 98674 33544
- WhatsAppMessage the team
- Emailinfo@troikatech.net
- Office702, B44, Sector 1, Shanti Nagar, Mira Road East, Maharashtra 401107
- Hours
Mon–Sat 8 AM–10 PM · Sun 11 AM–5 PM