Admission conversations built around your institution
Troika Tech provides AI calling solutions that help education institutions manage these conversations through automated voice calls. The voice bot can follow scripts developed from your institution's prospectus and fee structure, communicate in supported Indian languages, and connect with admission systems through APIs. It can handle defined tasks, identify when a conversation needs a human counsellor, and help admissions teams organise their follow-up process.
How It Works
Define the admission workflow
Choose the task, such as following up with new enquiries, explaining approved admission information or reminding applicants about pending steps, and agree on when a human counsellor must take over.
Prepare scripts and integrations
Build conversation scripts from your prospectus and fee structure, then connect the relevant education ERP, admission CRM, counselling calendar or payment tools through their APIs.
Test calls and compliance
Check the conversation flow, language quality, escalation rules, consent records, call disclosures and applicable TRAI and DLT requirements before launching the campaign.
Launch and manage calls
Go live after workflow-specific preparation and testing, with timing based on the complexity of admission scripts and the languages involved; a simple reminder workflow can launch in a short cycle.
Who It Is For
Colleges and professional institutes in Mumbai
Institutions receiving enquiries from students across Andheri, Powai and other parts of the metropolitan region can use the voice bot to follow up on course interest and direct applicants to the appropriate counselling process.
Universities managing multi-programme admissions
Universities with different eligibility criteria, fee structures and application requirements can create programme-specific scripts, helping prospective students receive relevant information before speaking with a counsellor.
Education groups recruiting across Maharashtra and India
Institutions attracting applicants who speak Marathi, Hindi or English, alongside other regional languages, can use automated calling to maintain follow-up across different applicant groups without requiring every routine conversation to be handled manually.
Give prospective students a clearer next step while allowing your counsellors to focus on conversations that need personal guidance.
Request a demo callFrequently Asked Questions
An AI Admission Counselling Voice Bot is an automated calling system designed to handle defined conversations with prospective students and applicants. It uses institution-approved scripts to discuss relevant admission information, follow up on enquiries and guide callers towards the next step. Troika Tech prepares scripts using your prospectus and fee structure, connects relevant systems through APIs, and establishes rules for transferring conversations to human counsellors when a question requires individual attention.
Mumbai institutions may receive enquiries from students living across the city, its suburbs and other parts of Maharashtra. A college handling interest from areas such as Andheri and Powai may need to explain different programmes, admission requirements and fee structures to a varied applicant base. Automated calling can help the admissions team follow up consistently while reserving personal counselling for decisions involving eligibility concerns, programme selection or individual circumstances.
The service is useful for colleges, universities and education groups with recurring admission enquiries, repetitive follow-up tasks or applicants who need reminders about the next application step. It can also support institutions managing enquiries for several programmes. It is less suitable as a replacement for human counsellors when students need detailed academic advice, complex eligibility assessments, sensitive discussions or individual support. Such conversations should follow clearly defined human-handover rules rather than being forced through an automated script.
Troika Tech's pricing is equivalent to Rs 9 to Rs 12 per minute, billed per second, with telephony included. Setup fees are usually waived for a limited period. The overall cost of a campaign depends on how much calling it requires and how complex the workflows are, including programme-specific scripts, language testing and integrations. Institutions should evaluate the expected call duration, the tasks automated and the need for human follow-up before estimating the budget for an admission cycle.
A narrow workflow, such as fee reminders, can go live in a short cycle. Admission counselling generally takes longer because each programme needs its own script and every selected language requires testing on real calls. The deployment process should also address applicable TRAI and DLT registration for sender headers and content templates, consent capture with timestamps, DND and opt-out handling across campaigns, and disclosure that the caller is automated. Applicant data handling must also account for DPDP requirements concerning applicants under eighteen.
Troika Tech supports English, Hindi, Marathi, Gujarati, Tamil, Telugu, Kannada, Malayalam, Bengali and Punjabi, along with natural mixed-language speech. This can help institutions communicate with applicants who prefer Marathi or Hindi in Maharashtra, or other supported languages when recruiting across India. Through APIs, the voice bot can connect with education ERP and student information systems, admission CRMs, counselling calendars, payment links and WhatsApp. The specific integration depends on the institution's existing systems and the workflow being deployed.
Admission communication across a diverse student market
- Mumbai's education market includes institutions serving students from different neighbourhoods, suburban communities and other states, making consistent follow-up important when enquiries arrive through several channels.
- Institutions offering multiple programmes need to communicate different eligibility criteria, fees and application steps. A single generic conversation may not answer the questions relevant to every applicant.
- Language preferences can change between applicants and conversations. Supporting regional languages and natural mixed-language speech can make routine admission interactions more accessible, provided each selected language is tested before launch.
Why Troika Tech
Structured applicant follow-up
Define repeatable workflows for admission enquiries, routine information and reminders, with explicit rules for handing more complex conversations to human counsellors.
Setup based on the actual workflow
Simple workflows such as fee reminders can go live in a short cycle. More complex admission calling is prepared around programme-specific scripts and real-call language testing.
Institution-specific automation
Scripts are written using your own prospectus and fee structure. API integrations can connect the voice bot with relevant admission systems and supporting tools, subject to the systems and workflow involved.
Managed deployment and ongoing coordination
Troika Tech offers fully managed deployment, defined human-handover rules and a named contact during admission season. This provides a clear coordination point as institutions organise calling across programmes and applicant groups.
Plan your admission calling workflow with Troika Tech
An AI Admission Counselling Voice Bot can help Indian education institutions organise routine enquiry follow-ups, communicate approved admission information and direct applicants towards the right next step. Troika Tech combines workflow-specific scripts, supported Indian languages, system integrations and managed deployment to support your admission process. Discuss your institution's requirements and request a Request a demo call.
Request a demo call